At Blackwolf Sportswear, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and exchange policy below.
1. Eligibility for Refunds & Exchanges
- Items must be returned within 30 days of delivery.
- Products must be unused, unworn, and in their original packaging with tags attached.
- Custom or personalized items are non-refundable unless they are defective or incorrect.
2. How to Request a Return or Exchange
- Contact our support team at contact@blackwolf.com.pk with your order number and reason for return/exchange.
- We will provide return instructions and shipping details.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
- Once we receive and inspect your return, we will process your refund within 30 business days.
- Refunds will be credited to the original payment method.
- Shipping charges are non-refundable, except for defective or incorrect items.
4. Exchange Process
- Exchanges are available for size, color, or product replacement.
- If the requested item is out of stock, a refund or store credit will be issued.
5. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 3 days of delivery with photos of the issue.
- We will arrange a replacement or refund at no additional cost.
6. Late or Missing Refunds
- If you haven’t received a refund after 15 business days, check with your bank or payment provider.
- If the issue persists, contact us for further assistance.
7. Non-Returnable Items
- Custom or personalized orders
- Final sale or clearance items
- Items that have been used, washed, or damaged by the customer
8. Changes to This Policy
We reserve the right to update this policy at any time. Any changes will be reflected on this page, and continued use of our website implies acceptance of the updated terms.
9. Contact Us
For any questions regarding refunds or exchanges, please contact us at contact@blackwolf.com.pk